We provide you with the receipt of your order via Speedex Courier, ELTA Courier, Courier Center or ACS Courier at your location, or with collection by you from a store cooperating with us.
*In case of unavailable product that has been registered in your order, we will contact you immediately.
Once the processing of the order is completed, you will be sent an informative email with the order information and the voucher number of the transport company.
Shipments within Greece
For the Municipality of Alexandroupolis
The shipment is made within 1-2 working days from the day of the order.
*In festive and peak periods the shipment is made within 1-4 days.
For the rest of Greece
Shipping days range from 2-4 business days from the day your order is processed.
All deliveries are made on working days between 09: 00-17: 00.
Expenses
Shipping costs within Greece
For all purchases from 39 euros and above and weight/volume up to 2 kg*, shipping is free or has a reduced shipping cost, depending on the shipping company you choose.
More specifically, sending an order over 39 euros with Speedex Courier is FREE as with ELTA Courier, while with Courier CENTER it costs 1.00 euros and with ACS Courier it costs 2.40 euros.
For purchases under 39 euros and up to 2 kg*, the order charge varies depending on the courier company you choose and can start from 2.50 euros.
More specifically, shipping with Speedex Courier costs 2.50 euros, with ELTA Courier it costs 2.90 euros, with Courier CENTER it costs 3.50 euros and with ACS Courier it costs 4.90 euros.
Each additional kilo over 2 is charged with expenses of only 1 euro per kilo*.
*The charge for each shipment depends on the combination of size and weight (International Air Transport Organization IATA volumetric system). If the volumetric weight of the shipment is greater than the actual one (cases of light packages with a large volume), then the charge is based on the volumetric weight and is calculated by multiplying the three dimensions of the package (Length x Width x Height) and dividing by 5,000.
Sensitive products (milk-baby creams-fruit cups) are not returned for security reasons in the distribution of products.
Shipping costs to Cyprus
The order charge for shipments to Cyprus and orders up to 2kg is 10 euros.
The cost of adding extra kilos over 2 is automatically calculated in your shopping cart.
Delivery time in Cyprus is 7-10 calendar days.
**The charge for each shipment depends on the combination of size and weight (International Air Transport Organization IATA volumetric system). If the volumetric weight of the shipment is greater than the actual one (cases of light packages with a large volume), then the charge is based on the volumetric weight and is calculated by multiplying the three dimensions of the package (Length x Width x Height) and dividing by 3,000.
Sensitive products (milk-baby creams-fruit cups) are not returned for security reasons in the distribution of products.
Receipt from a pharmacy cooperating with us
Once the processing of your order is completed, you will receive an informative email on your mobile phone to receive it, as well as the order code which will be requested at the checkout.
Collaborating Pharmacies:
Alexandroupoli: Serbezi Dimitra Pharmacy, 15 Makris Street, N. Chili (opposite Masoutis)